Return Policy

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We want you to be completely satisfied with your purchase from Reliablerrhighur. This Return Policy outlines our procedures for returns, exchanges, and refunds.

Return Period

You have 14 days from the date of delivery to initiate a return request. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags and labels attached.

Please note that the return period begins on the day you receive the item, not the day of purchase. We recommend initiating your return as soon as possible to ensure it falls within the eligible timeframe.

Return Conditions

For a return to be accepted, the following conditions must be met:

Items must be in their original, unused condition
All original packaging, tags, and labels must be included
Items must not show signs of wear, damage, or use
A return request must be initiated within the 14-day return period
Proof of purchase must be provided

Items that do not meet these conditions may be refused for return or may be subject to a restocking fee.

Cost of Return Shipping

Unless the return is due to our error or a defective product, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return transit.

If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact us immediately if you receive an item in such condition.

Return Process

To initiate a return, please follow these steps:

Contact us via our contact form or email to request a return authorization
Provide your order number and reason for return
Wait for return authorization and instructions
Package the item securely in its original packaging
Ship the item to the address provided in the return authorization
Once we receive and inspect the returned item, we will process your refund or exchange

Please do not send items back without prior authorization, as unauthorized returns may not be processed.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, damaged, or altered
Items without original packaging or tags
Items returned after the 14-day return period
Custom-made or personalized items
Items purchased on final sale or clearance

If you have questions about whether an item is returnable, please contact us before initiating a return.

General Legal Requirements

This return policy complies with New Zealand consumer protection laws, including the Consumer Guarantees Act. Under New Zealand law, you have certain rights regarding faulty or misdescribed goods, which are separate from this return policy.

If a product is faulty, not as described, or does not meet the guarantees under the Consumer Guarantees Act, you may be entitled to a repair, replacement, or refund regardless of this return policy.

Order Cancellation Policy

You may cancel an order before it has been shipped. Once an order has been processed and shipped, it cannot be cancelled, but you may return it according to this Return Policy.

To cancel an order, please contact us as soon as possible. If the order has already been shipped, you will need to follow the return process outlined above.

Refund Procedure

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider. We are not responsible for delays caused by payment processors or financial institutions.

If you have not received your refund within the expected timeframe, please contact us. We will investigate and work to resolve the issue promptly.

Contact Information

For questions about returns, exchanges, or refunds, please contact us:

Reliablerrhighur
44b McNulty Road
Cromwell 9310
New Zealand
Phone: +64 27 814 5979
Email: admin@reliablerrhighur.world

We aim to respond to all return inquiries within 24-48 hours during business days.